Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
If my subscription for updates has expired or is canceled, will the plugin continue to work?
Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.
While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.
To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.
Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.
Optional Subscription for Updates:
1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.
2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.
However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).
You can request the latest update of the Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.
Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.
Editions:
Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:
Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.
Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.
Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.
If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.
Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.
We can help with specific questions related to configuration or troubleshooting.
When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.
We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.
Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.
What support do we NOT provide:
- We do not provide full configuration on the customer's website.
- We do not provide any customization of source code.
- We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
- We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
- We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
- If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
- We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.
Please be sure to check the terms and conditions for the plugin usage and the support we provide.
We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.
You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).
Updated 2025-02-09
Hi there
In our form, we have weekday conditions. They work in the frontend. But they don't work for the additional cost settings. The shortcodes [select starttime] and [select durationtime] aren't recognized. For all our other forms this works, its just the one with the conditions where this doesn't seem to work.
Why is that?
Thanks for your help.
Hello.
Yes, it is true. The different additional costs at the WP Booking Calendar > Prices > Form Options Costs page possible to set only for the options with different names, and in the weekdays options you have the fields shortcodes with the same names.
We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
Hello,
Trying to use the free version of your plugin and decide if it is OK to buy it, I don't have the "Manage Booking" option in the admin panel (I can't set url for edit bookings). Is it OK to be like that...? Should I have to pay in order to have a version with a valid possibility to edit a booking?
Hello.
If you need the ability to edit or cancel the booking by the visitor who made this booking, then such functionality available only in the paid versions. Please check this FAQ instruction how to configure ability to edit or cancel own booking(s) of visitor, who made these booking(s): https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/
If you need to edit the bookings as Administrator, then you can do this at the Booking Listing page even on the Booking Calendar Free version.
Kind Regards.
Understood.
Thank you!
Where is the menu to add the License/key for registration of product
Hello.
1) You need to download and install the paid version of Booking Calendar.
You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
2) After this you can enter registration key at the WP Booking Calendar > Settings General page.
Please note, if you make upgrade from lower to higher version of paid version, then such registration will be automatic.
Kind Regards.
I really struggle with getting the Ressource Selection to show the different "Resouces" i have made, they are blended white with the selector
Hello.
It is because of CSS confclict with your theme.
Please add this CSS to your Theme Editor settings.
You can check how to add own CSS customization to CSS Theme Editor here: https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/
Here's the code you need to add:
.resource_selection_div select, .wpbc_container.wpbc_container_booking_form select, .wpbc_container.wpbc_container_booking_form input[type="text"], .wpbc_container.wpbc_container_booking_form textarea{ color: #000; }Please do not forget to clear the browser cache before testing these changes.
Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Hi there, im trying to rearrange the showing of the available rooms for rent. Right now its sorting Alphabetically, but i tried to change it to sort by ID but it gives me this error code when im trying to save it.
Error on code on top
https://ibb.co/6rm2JCP
Hello.
This issue relates to tables that do not exist in the database. Such tables must be created during activation of the plugin.
1) Please try to make a full reinstall of the plugin, if you was not made this before:
For making full reinstall of plugin (it means that booking data will be erased).
Please open WP Booking Calendar > Settings General page in "Uninstall / Deactivation" section and enable this option "Delete booking data during deactivation of plugin". Click the save changes button.
Then open the WordPress plugins menu and click on the "Deactivate" link. Wait for the message that the plugin is deactivated successfully.
After this Click on "Activate" link of Booking Calendar plugin and wait for the message that plugin is activated successfully.
After this test it again.
2) Otherwise if you still have such errors after this procedure, please recheck your error.log in your server configuration, about any relative errors.
If you can not find the error.log file, please contact support of your hosting company about helping in finding this file.
Hi there. We have a business large license and are using the plugin in such a way that our Resources act rather like events and tickets, so we have a LOT of resources (using parent/children). For example, we might have one parent resource, e.g. 'Event A' and then multiple children (e.g. 'Event A - Ticket 1', etc.), upwards of 50 of them, to generate a capacity of 50 on the main resource.
The trouble is in setting availability. I understand how to set the availability on each resource, e.g. limit it to certain weeks/months/days, but it will only apply changes to single resources, not all children within a parent. This means we have to go though all 50x individual resources and set the availability manually.
Am I missing something here? Is there a way to set the availability for multiple resources on bulk? Or at least a way to set the availability of a resource before/while it is being created (as you can create multiple children resources at once)?
I looked into using the 'Seasons' functionality but this didn't seem to work for me, again no way I could apply this across multiple resources at once, and even so, it didn't apply the 'availability' in the front-end booking calendar.
Grateful for any suggestions or help on this.
Many thanks.
Hello.
You can apply the season availability at the WP Booking Calendar > Availability > Season Availability page for multiple booking resources.
1) Please open the WP Booking Calendar > Availability > Season Availability page.
2) Select several booking resources.
3) At the bottom of the page in select-box select "Set Availability" option and click on "Set Availability" button.
4) On new screen you can apply Season availability to all your selected booking resources at once.
Kind Regards.
Hi! How can we charge a refundable security deposit (placing a hold on a card through stripe) that will be held until x dates after check-out and refund totally if no damages were made to the property or partially according to damages? Please find an example here. Thanks!
Hello.
In the Booking Calendar you can define additional cost (as refundable security deposit) for specific hidden checkbox option in the booking form.
You can configure it at the WP Booking Calendar > Prices > Form Options Costs page.
Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/
Unfortunately, the automatic refund of such costs is not possible, you will be need to make the refund manually from the Stripe system.
Kind Regards.
Yes but we don't want to do a refund, we need to do a hold to the guest credit card as a security deposit for possible damages? I mean, this is the most common thing when it comes to bookings and this is a plugin for bookings. How can it not have this option as shown on this link?
Hello.
Please make this fix.
Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/stripe_v3/wpbc-gw-stripe_v3.php
( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
then find this code:
//, 'mode' => 'setup' , 'mode' => 'payment'and replace it to this code:
, 'mode' => 'setup' //, 'mode' => 'payment'Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Thx.
Does this mean that all payments will be set on hold and we will have to manually decide how much of the total authorized amount will be charged and when?
Like for example can we receive and authorization to charge $10 for booking + $5 for deposit and then charge for the booking on the check-in date and release the rest x days after the check-out date?
If so, what are the implications of this?
Any suggestions?
Hello.
Basically you save card info in Stripe for future charge of your customers.
Kind Regards.
Ok, I guess we will have to test to understand better how it works.
We are creating a "my_tax" field on the booking form and making it look like a deposit cost following your guides but we need it to be a different fixed amount for each property and we want all the properties to share the same booking form (in order to make management easier).
Is there a way to assign this booking deposit amount or take it from a custom field associated with each property post (like booking_deposit meta key for example)?
Or is there another way you may suggest to accomplish this?
Hello.
You need to create the new custom booking forms for each of your booking resources at the WP Booking Calendar > Settings > Booking Form page. After that you can configure the different costs for each forms at the WP Booking Calendar > Prices > Form Options Costs page.
In case if you need to have several different booking forms with different form fields configurations, then it’s possible in the Booking Calendar Business Medium or higher versions.
Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/
The forms would be exactly the same, all it changes is the value of the deposit from one resource to the other. How can we achieve this without creating a specific form for each resource (more than a 100 resources here)? I'm thinking with a shortcode or meta key but not sure how to implement it
Hello.
Please create several same custom booking forms at the WP Booking Calendar > Settings > Booking Form page.
In this case you can make different configurations at the WP Booking Calendar > Prices > Form Options Costs page for each custom booking form and then it’s means for different booking resources.
Kind Regards.
Hola, me gustaria saber si con la versión LARGE puedo vender paseos en barco y poner limite de usuarios por viaje,
saber si en cada reserva pueda elegir a Adultos, Niños y BEBES, y cada uno a un precio diferente?
¿Puedo también bloquear plazas manualmente por el administrador?
¿Puedo integrar mi pasarela de pago Redsys de mi banco con WooCommerce?
Muchas gracias por su rápida respuesta,
un saludo.
Hello.
Please note, currently communications or support possible only in English language.
1) In the Booking Calendar Business Large version, you can set capacities for your booking resources either for the entire day or for specific times within a day. This means you can control the number of bookings allowed for each day or for specific time slots. Learn more about this feature https://wpbookingcalendar.com/overview/#capacity
For example, you could specify that your booking resource can accommodate up to 10 bookings per day in a specific calendar. Alternatively, if you use time fields in the booking form, each time slot can accommodate up to 10 bookings per day. This flexibility allows you to manage bookings effectively, whether they are for full days or specific times.
Explore this feature in the live demo https://bl.wpbookingcalendar.com/
For detailed instructions on configuring capacity and availability for booking resources and to watch a video about this feature, refer to this article https://wpbookingcalendar.com/faq/capacity-concept/
Please note, the quantity field can be one selectbox in the booking form, which define how many slots to book.
2) Relative different costs for selection number of adults and children, it is also possible.
In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the WP Booking Calendar > Prices > Form Options Costs page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/
3) You can make blank bookings for marking slots as unavailable at the WP Booking Calendar > Availability > Days Availability page. Or set daates as unavailable at the WP Booking Calendar > Availability > Days Availability page.
4) Unfortunately, Booking Calendar does not support Redsys payment gateway with WooCommerce. Sorry.
The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal, Authorize.Net, Opayo - Elavon (former SagePay), iDEAL Buckaroo and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/
If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Kind Regards.
Gracias,
en el apartado 2, necesito saber si ademas de adultos y niños puedo tener un tercer campo con BEBES?
apartado 4, ¿el plugins no es compatible con WooCommerce y sus métodos de pago?
gracias por aclararme estos 2 preguntas.
Hello.
You can add a 3rd field at the WP Booking Calendar > Settings > Booking Form page.
Please use a shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
But these 3 fields: adults, children, babies will not subtract from the availability (quantity) field - total peoples. Sorry.
In the Booking Calendar Business Large version, you can set capacities for your booking resources and define only one field ( quantity field ) that will control how many "child booking resources " to book at the WP Booking Calendar > Settings General page in the "Capacity" section.
2) Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.
The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal, Authorize.Net, Opayo - Elavon (former SagePay), iDEAL Buckaroo and iPay88 payment gateways integration, other payment systems are not supporting yet.
You can configure and activate it at the WP Booking Calendar > Settings > Payment page.
Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/
If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/
Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
How can I display in the booking form the price per night, the discounts applied (seasonal, by duration, etc), price per night with discounts applied and also total amount of the booking without discounts applied. Thanks
Hello.
Find more information at this page: https://wpbookingcalendar.com/faq/set-cost-per-days-nights/ about setting cost per night.
Unfortunately, in the booking form not possible to show the rounded cost per night for selected dates.
If you want to show cost per each specific day in calendar, then you can enable it at the WP Booking Calendar > Settings General page in "Tooltips in days" section .
Hi again! How can we process stripe payments without leaving the website? I mean, having one of the form fields as credit card number, expiration date, etc and the button to pay directly on that same booking form.
Hello.
Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
Booking Calendar show the Stripe payment button, and after clicking on it it's open the Stripe payment page for the payments.
Kind Regards.
Hi! Thx for your reply.
This isn't good UX, payment should be part of the booking process and guests should not be able to submit a booking without paying. It creates a mess on the back-end with bookings with unreceived payments. Please checkout how {cutted} handle this bc is simply better UX which turns out in better conversion which translates into better income.
Hello.
We will add improvements to this feature to the TODO list for having it in future updates of the plugin.
Kind Regards.