Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi, I use Elementor to build my site's pages, and I have a problem with this calendar plugin.
    I can't see it on screen, and Elementor's assistance tells me I need to contact you. Can you help me? I'm evaluating the purchase of the plugin, but first I want to be able to test it.

    • Hello.
      1) You need to switch from the Elementor to classic editor or switch Elementor to html view mode or add html block in your Elementor for ability to insert shortcode there.
      Please contact support of Elementor how todo one if these options for ability to use shortcodes at the page, where you are using Elementor.

      2) And about the shortcodes.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      3) In case, if you was inserted the shortcode for the booking form, but at the front-end side, you can see the booking form, but the calendar is not visible, so then its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Thank you.

  2. wp 5.3.2
    php 7.2.19
    plugin 8.4.3 and 8.0
    Hey,
    i'm running version 8.4.3 and 8.0 on two separate sites. both used to be running successfully on an old php5 server, but have been recently moved to a php7.2 server.
    since the move, when sending emails, i'm getting an error when sending a test mail, and also my clients are seeing this error: Could not instantiate mail function.

    i can see mail() requests logged in the mail.log of php-fpm.

    do you know of any incompatibilities?

    • by the way, i verified that wp core, and other plugins can indeed send email via sendmail through php mail()

      • Hello.
        1) Please be sure to use the latest update of Booking Calendar 8.6
        You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

        2) Please make test bookings at the front-end side for testing if the emails are sending or not.

        3) Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

        Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

        The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

        Kind Regards.

  3. Business Large SingleSite 8.6, WordPress Version 5.2.3, PHP 7.1

    Hi, when I edit and make a change to a booking for a Child resource, when I save it, it changes the resource to the Parent resource? Can you help?

    Also, is it possible to set up an email that goes out to guests pre arrival, i.e. auto sends a generic email a couple of days before check in with up to date access details and what's on info?

    Thanks, James

    • Hello.
      1) During editing the booking, that is belonging to the "child booking resource" system make editing of booking, in a way like you make booking for the "parent" booking resource, and searching first available child booking resource. Its processing in such way, because during editing the bookings, you can change the "number of visitors"which can be reason of booking several child booking resources.
      So after editing of the booking, you need to change the booking resource manually to previous child booking resource at the Booking Listing page.

      2) "Reminder emails" that is sending before or after specific time to specific booking, is not supporting yet. Sorry.
      This feature exist in our todo list for future updates.
      Kind Regards.

  4. I have a strange issue with start time and end time.

    I have a form which works in 30 min slots using start time and end time. So a user can book from 10am to 11am on a given day - which is fine. When another user comes to book on the same day they open the start time list and 10am 10.30 am are disabled - correct! But if the user selects 9am, and wants to book for an hour, when they open the endtime list 10am and 10.30 are disabled? but the user should be able to select 10am but nothing after that given that there start time was 9am and a booking was already in place for 10am.

    How can this be fixed? or what am I doing wrong?

    • Hello.

      Please make this fix.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/js/wpbc_times.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      // Get only minutes
      minutes_booked = [ (parseInt( times_array[ i - 1 ][ 0 ] * 60 ) + parseInt( times_array[ i - 1 ][ 1 ] )) , (parseInt( times_array[ i ][ 0 ] * 60 ) + parseInt( times_array[ i ][ 1 ] )) ];
      minutes_slot = [ (parseInt( bk_time_slot_selection[ 0 ] * 60 ) + parseInt( bk_time_slot_selection[ 1 ] )) ];
      

      and replace it to this code:

      // Get only minutes
      minutes_booked = [ (parseInt( times_array[ i - 1 ][ 0 ] * 60 ) + parseInt( times_array[ i - 1 ][ 1 ] )) , (parseInt( times_array[ i ][ 0 ] * 60 ) + parseInt( times_array[ i ][ 1 ] )) ];
      minutes_slot = [ (parseInt( bk_time_slot_selection[ 0 ] * 60 ) + parseInt( bk_time_slot_selection[ 1 ] )) ];
      
      //FixIn: 8.6.1.17
      var is_end_time = time_field_to_check[ 0 ].indexOf( "endtime" );
      
      if ( -1 !== is_end_time ){    // This is End Time
      
         // Transform  to seconds,  and minus 10 second
         minutes_booked[ 0 ] = minutes_booked[ 0 ] * 60;
         minutes_booked[ 1 ] = minutes_booked[ 1 ] * 60;
         minutes_slot[ 0 ] = minutes_slot[ 0 ] * 60 - 10;
      }
      

      Please do not forget to clear browser cache before testing these changes.

      This fix will be available in next updates of Booking Calendar.

      Kind Regards.

    • Hi

      Thank you very much for your quick response but that doesn't seem to have fixed the situation.
      Problem still occurs on booking a block of time before another event.
      If an existing event starts at 11am until 12pm it is possible to book a slot before it at 10am but the endtime shows 11am and 11.30 am as disabled when it should be 10.30 - available, 11.00 - available. but every thing after that should be disabled.

      Look forward to your response.

      Thank you

      • Hello.
        Please send the link to your page with booking form, where you are having the issue.
        Thank you.

        • Hello its password protected so are you able to give me an email address to send it to?

          • Hello.
            Please send the link and screenshot of those bookings to support @ wpbookingcalendar.com
            Thank you.

  5. on the booking form, I clicked import and then the below words popped up with the info underneath it - which is correct, but how do I get it to show on the booking calender? I've imported it from Google Calender. Also, when clicking approve, nothing happens. Please help.

    ID Title Info Dates GID
    23 Test 16 Oct 0ea50n82gv1bptdqpqcmauts4s

      • Thanks, but it doesn't show me how to add the Google Calender one? I'm on the free version and not the paid one? Do I need to go to paid to do this?

        • Hello.
          If you need to make the export from the Booking Calendar into the Google calendar, then check this.
          Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
          Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.
          Kind Regards.

  6. Hi, I want to ask, it is possible to make a multiple booking in the same time slot ? If can, what should I do?

    • Hello.

      1) You can activate this option: "Allow unlimited bookings per same day(s)" at the the General Booking Settings page and in the "Advanced section".
      So then all dates and times will be always available, and you can make unlimited number of bookings per the same timeslot(s).

      2) But if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/

      ___________________________

      Kind Regards.

  7. Hi

    I am getting following error when I try to export bookings to CSV.
    Wrong Path. Error during exporting CSV file!

    Kind Regards,
    Erik

  8. Hello,

    Where can I go to edit the popover for the clock on the calendar so that I can change from Times: to Unavailable:

    Any help would be appreciated.

    • Hello.

      You can change it at the Booking > Settings General page in Calendar section for this option "Title of booked timeslot(s)".
      Kind Regards.

    • Hello.
      1) You can configure CSS for the search form in this CSS file: ../wp-content/plugins/{Booking Calendar Folder}/inc/css/search-form.css
      2) And if you wan to customize the booking form CSS, so then you can do this here ../wp-content/plugins/{Booking Calendar Folder}/css/client.css
      Kind Regards.

    • Hello.
      Its seems like some CSS conflict.
      Please note, you can define the SIZE of calendar in the Booking Calendar shortcode:
      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/
      For example:

      [booking type=1 nummonths=4 options='{calendar months_num_in_row=2 width=100% cell_height=40px}']

      Otherwise please send the link to your page with booking form, where you are having the issue,
      and send shortcode that you are using for showing this booking form.
      Kind Regards.

        • Hello.
          Ok, what issue do you have ? I can see your calendar showing in correct way.
          Also I can not access the links of your images from the previous comment.
          Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *