Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4 and archive 5 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  1. Hello,
    Booking Calendar has been working fine for half a year.
    Now suddenly the selection widget does not show up under Windows browsers (tested Firefox and Chrome) but works with Firefox under Linux. Website shows "Calendar loading..:" but nothing happens.
    Website is https://www.ferienhaus-freesland.de, running Booking Calender 8.8.2 Business Small on WordPress 5.8,.1 on a LAMP-System.

    Many thanks in advance

    • Hello.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      • No errors in the Firefox Console. All JS-Calls to Booking-Calendar return a 200 OK
        I did not change anything on the website...and it works from a Linux Browser.
        Pretty awkward..

        • Ok, here now for the fun part.

          I had changed something: I had hardened the linux apache webserver with content security policies.

          I now added "unsafe-inline" and "unsafe-eval" from script-src and "unsafe-inline" from style-src.
          The calendar widget loads again but I cannot send a booking. When I click on the button there appears a "0 error" and the browser console says "CSP blocked https://www.ferienhaus-freesland.de/wp-admin/admin-ajax.php ("default-src"). Do you use this for sending the booking request?

          Can you recommend a setting. It's not so funny to run a publicly accessible wordpress website with these "open gates"...

  2. Last one...the booking button works when I remove the Content Security Headers from the apache config completely....

    With this header the widget loads but booking does not work
    Header set Content-Security-Policy "default-src 'none'; font-src 'self' data: https://fonts.gstatic.com; frame-src https://www.google.com https://www.youtube.com; img-src 'self' https://secure.gravatar.com; script-src 'self' 'unsafe-eval' 'unsafe-inline' ; style-src 'self' 'unsafe-inline' https://fonts.googleapis.com/"

    With this (as secure approved by wordpress check tools) header the widget does not even load in a windows browser
    Header set Content-Security-Policy "default-src 'none'; font-src 'self' data: https://fonts.gstatic.com; frame-src https://www.google.com https://www.youtube.com; img-src 'self' https://secure.gravatar.com; script-src 'self' ; style-src 'self' https://fonts.googleapis.com/"

  3. Can you please check, why I need the "script-src 'unsafe-inline'"-policy to show the calendar widget in a windows browser while a linux browser does not need that policy?
    Thanks in advance.

      • Ok thanks.
        The default-src: 'self' clears the admin-ajax-Issue (i had 'none' when the ajax-error appeared).

        And sorry - the Windows/Linux issue was my fault. I was running the Laboratory plugin in my Linux Firefox (you can create CSP-Headers with that) and this does indeed disable CSP for this site.

        So I reformulate my question: can you please check why unsafe-inline is needed when all the scripts run on this server. These tags are good security policy to prevent XSS attacks (Cross site scripting), see https://www.netsparker.com/blog/web-security/content-security-policy/

        Regards

        Thanks in advance.

        • Hello.
          I do not sure about that. You need to check with support of your hosting or sever administrator about security configuration of your server.

          The only requirements that provided from the Booking Calendar plugin it’s ability to submit requests to the admin-ajax.php file.

          And as you can see from the previous comment links its not something exceptional. It’s standard way of receiving Ajax requests in the WordPress.

          Kind Regards.

  4. Hello!

    Regardless of which time someone choose in the booking system, it always shows 14:56-14:56 in the e-mails and in the bookin-list. How do I fix that?

    Best regards Solina

    • Hello.
      Please open the Booking > Settings General page and be sure that you do not activated the using check in/out option at the calendar section.

      Otherwise send configuration of your booking form to me and send the link to your page with booking form, where you are having the issue.
      Thank you.

  5. Hello,
    Today I bought the booking calendar Business Medium version. Before this I was using the free version.
    I want my customers to see the price of each day in the calendar slots, but the calendar is weirdly sized and the price number is half hidden. Is there a way to change the size of the actual calendar and the cells inside it, so that everything fits inside perfectly.

    Best regards,
    Markus

      • Thank you for the quick reply. I have solved my problem.
        Is there a way to position the calendar using shortcodes as well? Right now the calendar and the form under it are aligned to the left. Any way to center it? I am using Elementor to edit with, so I believe shortcodes are the only way to do it.

        • Hello.
          Please try to use configuration of the booking form, similar to this at the Booking > Settings > Form page:

          <div class="wpbc_booking_form_structure wpbc_form_center">
            <div class="wpbc_structure_calendar">
              [calendar]
            </div>
            <div class="wpbc_structure_form">
               <p>Name*:[text* name]</p>
               <p>Email*:[email* email]</p>
               <p>Visitors:[select visitors  "1"  "2"  "3"  "4"]</p>
               <p>Details:[textarea ssss]</p>
               <p>Phone:[text phone]</p>
               <p>[captcha]</p>
               <p>[submit class:btn "Send"]</p>
            </div>
          </div>
          <div class="wpbc_booking_form_footer"></div>
          
  6. We use

    [booking-manager-listing ....] to display bookings in a password protected wp-page for the housekeeper, cleaning person, etc.

    Therefore we did some changes in wpbm-bc-export.php (additional field "remark". This works.
    But html-codes are ignored on the page when displaying the bookings. Can this be changed?

    • Hello.
      Unfortunately, it's does not possible to remove the converting html tags from the .ics feed. Sorry.

      Disclaimer. Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.

  7. When testing a booking made in private browsing mode, the reservation is not made and never finishes loading the next page and the reservation is not made. It just sits there.

    What information do you need to look into this?

    • Hello.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Also Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  8. Is it possible to send an automatic reminding email to the customer, some days before his arrival?

    Thank you

    • Hello.
      We have developed new plugin - “Email Reminders”, which have similar functionality and native integration with latest versions of Booking Calendar plugin.

      Please check more here
      https://oplugins.com/plugins/email-reminders/

      You can try it. But currently we do not provide support or help with configuration with this plugin. Because of too much work and support with Booking Calendar plugin.
      Thank you for understanding.

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