Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hello,
    Since upgrading to version 10.6 from 10.2 my booking calendar is only showing one month (previously 5 months in a column on a mobile phone). Initially when loading the page is shows the 5 months, but when scrolling down the page it resets to show only one month.

    • Hello.
      Basically it is feature to update the view of calendar and not show more than 1 month at mobile devices.

      In case if you need to block this feature, you need to make this fix.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/_dist/all/_out/wpbc_all.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      --------------------------------

      
      if (jQuery(window).width() <= 782) {
        wpbc_calendar__update_months_number(resource_id, 1);
      } else {
      

      --------------------------------

      and replace it to this code:

      --------------------------------

      if ( 1 ) {

      --------------------------------

      Please do not forget to clear the browser cache before testing these changes.
      Kind Regards.

      • Hi again,

        Thanks for you swift reply. It sounds hopeful. But, can you give me a hint as to which line I can find this text to replace, or how I can search the more than 2000 lines for the text.

        • Hello.
          It depends where you edit this file.
          Usually in the editors exist search.
          Try to press Ctrl + F
          Kind Regards.

          • Thanks for your Ctrl + F tip. I replaced the suggested lines. But it does not have the desired effect. On a mobile device the calendar still shows just one month instead of a column of five (which in the previous version of Booking Calendar was the case).
            Any other ideas of how to fix this?

                • Hello.

                  Sorry, but inside of this file: view-source:https://cadeigiuli.com/wp-content/plugins/booking.personal.10.5/_dist/all/_out/wpbc_all.js?ver=10.5
                  I still can see this code:

                  
                  function wpbc_calendar__auto_update_months_number__on_resize(resource_id) {
                    var local__number_of_months = parseInt(_wpbc.calendar__get_param_value(resource_id, 'calendar_number_of_months'));
                    if (local__number_of_months > 1) {
                     
                  if (jQuery(window).width() <= 782) {
                    wpbc_calendar__update_months_number(resource_id, 1);
                  } else {
                  
                        wpbc_calendar__update_months_number(resource_id, local__number_of_months);
                      }
                    }
                  }
                  

                  You need to make this fix:

                  
                  function wpbc_calendar__auto_update_months_number__on_resize(resource_id) {
                    var local__number_of_months = parseInt(_wpbc.calendar__get_param_value(resource_id, 'calendar_number_of_months'));
                    if (local__number_of_months > 1) {  
                      if ( 1 ) {
                        wpbc_calendar__update_months_number(resource_id, local__number_of_months);
                      }
                    }
                  }
                  

                  Please do not forget to clear the browser cache before testing these changes.

                  Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
                  Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
                  Thank you for understanding.
                  Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

                  • Hallo,
                    I had returned it to its original state, because it did not seem to work.
                    But having tried again - it now works.
                    Many thanks for your tips and advice.

  2. Hi

    Our site is a multivendor Hotel/Room Booking site.
    We are using following theme & Plugins
    1- Blocksy Theme
    2- WooCommerce Booking and Accommodation Plugins
    3- WCFM – Ultimate ( Marketplace for vendors to show their rooms in the site)
    We just Installed Booking Calendar – Medium.

    Our main goal is to replace Woocomerce Default Calendar with a more advanced one similar to your Booking calendar.

    We are evaluating different plugins to meet our general requirements:
    1- Is Booking calendar compatible with above plugins.
    2- Can we use the plugin without the payment module? We are using Woocomerce Payment Methods, as our Payment Gateway is available. Generally in Kuwait we do not use Stripe…..
    3- Is Booking Data made through Booking calendar stored in same woocoomerce meta fields or different ones.
    4- Booking per Nights rather than Days (for Hospitality Sites, Nights are used)
    5- Our General Booking Restriction are as follows, which seems possible but we need your confirmation
    5-1 Weekday: Booking Block or 3 Nights. Check-in Sun. checkout Weds. price set per night
    5-2 Weekend: Booking Block of 2 Nights. Check-in Thr. Checkout Sat. Price set per night.
    5-3 Blocks to be selected in one click.

    Appreciate your detailed reply. In case any of the requirements cannot be met, is it possible to provide any workarounds or paid Customization Support.

    Created a temporary login in case needed.{cutted}

    Regards

    • Hello.
      1) we do not tested Booking Calendar Together with those plugins so I cannot say for sure. You can download the Booking Calendar Free version and retest it with those plugins about any type of conflicts.

      2)In the Booking Calendar you can deactivate all payment systems, if you need this, at the WP Booking Calendar > Settings > Payment page.

      Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal, Authorize.Net, Opayo - Elavon (former SagePay), iDEAL Buckaroo and iPay88 payment gateways integration, other payment systems are not supporting yet.

      You can configure and activate it at the WP Booking Calendar > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      3) No, booking data saved in different places. Please check more here https://wpbookingcalendar.com/faq/where-is-saving-booking-data-gdpr/

      Booking Calendar does not support integration with WooCommerce plugin.

      4) You can set cost per nights at the WP Booking Calendar > Settings > Payment page. Please check more here https://wpbookingcalendar.com/faq/set-cost-per-days-nights/

      5) It’s possible to set the different duration of days selection depending from week days or seasons during a year in the Booking Calendar Business Medium or higher versions. Please check more here
      https://wpbookingcalendar.com/overview/#advanced-days-selection

      Read more about this configuration (at options parameter section) here:
      https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options-condition

      You will be need to activate the range days selection mode with one mouse click.

      Kind Regards.

  3. Hi

    THanks for your reply

    1- Is it possible to show prices in calander day cells
    2- Somthing went wrong which can not figure it out. When selecting dates in calander, the checkin, check out, number of nights and cost was showing. Now this information disappeared.

    You may check this page

    Regards

    • Hello.
      1) You can enable to show the cost per days cells at the WP Booking Calendar > Settings General page in “Tooltips in days” section.

      2) You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.

  4. Hi

    [cost_hint] only shows the cost . How about checkin and checkout dates?

    Regards

    • Hello.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Here is list of available shortcodes:

      
      [check_in_date_hint] - Selected Check In date. Example:11/25/2025
      [check_out_date_hint] - Selected Check Out date. Example:11/27/2025
      [check_out_plus1day_hint] - Selected Check Out date. + 1 day Example:11/28/2025
      [start_time_hint] - Selected Start Time. Example:10:00
      [end_time_hint] - Selected End Time. Example:12:00
      [selected_dates_hint] - All selected dates. Example:11/25/2025, 11/26/2025, 11/27/2025
      [selected_timedates_hint] - All selected dates with times. Example:11/25/2025 10:00, 11/26/2025, 11/27/2025 12:00
      [selected_short_dates_hint] - All selected dates in "short" format. Example:11/25/2025 - 11/27/2025
      [selected_short_timedates_hint] - All selected dates with times in "short" format.. Example:11/25/2025 10:00 - 11/27/2025 12:00
      [days_number_hint] - Number of selected days. Example:3
      [nights_number_hint] - Number of selected nights. Example:2
      [cancel_date_hint] - 14 dates before selected Check In date. Example:11/11/2025
      [pre_checkin_date_hint] - This shortcode is used in the booking form to display the date N days before the selected check-in date.
      
  5. I would like to ask, is the OTP verification function available for the form function and E-Mail field in the appointment calendar?

    • Hello.
      Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
      Kind Regards.

        • Sorry, Booking Calendar does not made the double verification.
          Any website visitor can submit the booking in booking form (which you can publish at front-end side of your website).
          After someone make the booking, this booking can have pending status. And only after admin approve the booking, this booking can be confirmed.
          But Booking Calendar does not support additional Verification via Emails / SMS / Mobile.
          Kind Regards.

    • Hello.
      Currently booking calendar only supports the following calendar legend elements:: Available, Pending, Approved/Booked, Partially booked (time slot bookings), Unavailable day.
      Kind Regards.

  6. Hi,

    Is it possible to hide notes when clicking on a booking in admin view or timeline on a page, now all the note text covers the screen and makes it pretty much unreadable..

    • Hello.
      1) Can you send screenshot of this issue and send screenshot of Options section of toolbar at the Booking Booking Listing page.
      2) Please send all this to support @ wpbookingcalendar.com

  7. Hi, is it possible to show unavailable dates as unavailable in timeline? Now they are shown in the same color as free available dates...

    • Hello.
      In actual update of Booking Calendar , it is not possible. Sorry.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Kind Regards.

  8. I use Booking Calendar 10.5.1

    Is there a way to configure email settings to show the sender's name in the subject line? Or maybe their email address instead of "Booking System" in the "From" field?

    I tried to search for this in FAQs and Support Forum, but I can't find a search function.

    Thank you for your help.

    • Hello.
      You can use in the Subject the shortcodes that you use at the "Content of booking fields data" form (at bottom of WP Booking Calendar > Settings > Booking Form page in advanced form configuration (paid versions)). Or if you use the Booking Calendar free version, it is shortcodes that generated from the names of the fields from the WP Booking Calendar > Settings > Booking Form page.

      Example:

      [name]  [secondname] 

      Or other shortcodes depends from the names of your form fields.

      2) In the field "From" in the emails, you can define only "Reply-to" field -> email of the visitor who made the booking at the WP Booking Calendar > Settings > Emails page in "New booking (admin)" email template.

      Kind Regards.

      Kind Regards.

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