Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Good day.
    How do I add services, prices and duration which the clients may only select?
    Can the clients make bookings from the website from any page?
    How do I customize the form according to the specifications of our services?

    Thanks

  2. I would like to know if there is an option to implement calendar shortcodes on dynamic pages. I am using the Jupiter X theme with Elementor. For car rental service I have set up vehicle listings with Crocoblocks and on Elementor I have set up the single page template.

    I want to set up a shortcode that would dynamically pull the calendar ID to connect the resource in the calendar with the same car (I would enter the same ID number on the car to show the ID number in the shortcode properly).

  3. Hello Support,
    The calendar shows two letter shorts for days of the week (SU, MO, TU etc.)
    When I use Gtranslate for other languages, it translates some of these shorts depending on the language chosen, but into words it recognises and not days of the week. I have tried short codes etc to no avail. Any ideas?

    • Hello.
      The translation to the calendar weekdays located in translation JAVASCRIPT files at this folder: ../wp-content/plugins/{Booking Calendar Folder}/js/datepick/

      You need to update specific JavaScript files such as this jquery.datepick-es.js with trnasaltion of the specific weekdays.
      It contains translation like this:
      dayNames: ['Domingo','Lunes','Martes','Miércoles','Jueves','Viernes','Sábado'], dayNamesShort: ['Dom','Lun','Mar','Mié','Juv','Vie','Sáb'], dayNamesMin: ['Do','Lu','Ma','Mi','Ju','Vi','Sá'],
      Kind Regards.

      • Hello again,
        Where do I find the folder: ../wp-content/plugins/{Booking Calendar Folder}/js/datepick/

        I don´t see it in the WordPress menu.

          • I am using a paid version and don´t see the option "booking" under plugins. "Booking calendar" gives the option of settings, but that does not let me go into js.

            • Hello.
              Please open the WP Booking Calendar > Settings General page in "Plugin Menu / Permissions" section and be sure that for "Booking" menu you set minimum permission as "Subscriber". Check permission for other Booking Calendar menu pages.
              Otherwise if you have issue in some other place, please send screenshot of your issue. Please send all this info to support @ wpbookingcalendar.com
              Thank you.

  4. Hello

    I cant get the search function to work
    https://site.jarnohissink.com/search/https://site.jarnohissink.com/search

    I have no bookings yet but when i select some dates it only shows search results when i have set visitors to "1" but but only shows 3 results, when i use 2,3 or 4 it says no results. I have set my cabins as followed:

    Resource A | Capacity = 4 | Priority = 0
    - Child Resource A - 1
    - Child Resource A - 2
    - Child Resource A - 3

    Resource B | Capacity = 4 | Priority = 0
    - Child Resource B - 1
    - Child Resource B - 2
    - Child Resource B - 3

    Resource C | Capacity = 2 | Priority = 0
    - Child Resource C - 1

    Resource D | Capacity = 2 | Priority = 0
    - Child Resource D - 1

    I have cleared the search cache and it shows the 4 pages with the [booking resource_id= #]

    [Pagina ID=3258] [Object ID=7] https://site.jarnohissink.com/?page_id=3258
    [Pagina ID=3317] [Object ID=3] https://site.jarnohissink.com/?page_id=3317
    [Pagina ID=3318] [Object ID=5] https://site.jarnohissink.com/?page_id=3318
    [Pagina ID=3319] [Object ID=6] https://site.jarnohissink.com/?page_id=3319

    Do I have to change something in my setup?

  5. Hi again,

    Since updating to Ver 10 we see that the vertical "Now"-time-line on the day-view in our backend does not show correctly. Our server's time is UTC, but our WordPress installation runs on CET time zone (actually: CEST, summer time). The small green bar that shows the actual hour in the day view however shows UTC.
    Can we change this to our WordPress-time?
    Thanks
    Frank

    • Hello.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/timeline/v2/wpbc-class-timeline_v2.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      $today_time_css_class=''; if ( wpbc_datetime__no_wp_timezone( 'Y.m.d' ) == wpbc_datetime__no_wp_timezone( "Y.m.d", $row_settings[ 'real_date' ] ) ) { if ( $this->is_show_day_view( $row_settings ) ) { if ( ( wpbc_datetime__no_wp_timezone( 'm.d.Y' ) == wpbc_datetime__no_wp_timezone( "m.d.Y", $row_settings[ 'real_date' ] ) ) // Today Date && ( intval( wpbc_datetime__no_wp_timezone( 'H' ) ) == intval( $tt ) ) ) { $today_time_css_class = 'today_time';

      and replace it to this code:

      $today_time_css_class=''; //FixIn: 10.0.0.40 if ( wpbc_datetime__use_wp_timezone( 'Y.m.d' ) == wpbc_datetime__use_wp_timezone( "Y.m.d", $row_settings[ 'real_date' ] ) ) { if ( $this->is_show_day_view( $row_settings ) ) { if ( ( wpbc_datetime__use_wp_timezone( 'm.d.Y' ) == wpbc_datetime__use_wp_timezone( "m.d.Y", $row_settings[ 'real_date' ] ) ) // Today Date && ( intval( wpbc_datetime__use_wp_timezone( 'H' ) ) == intval( $tt ) ) ) { $today_time_css_class = 'today_time';

      This fix will be available in next update 10.1
      Kind Regards.

      • Thanks a lot.
        Always amazing, how fast you react and provide an easy to install quick-fix.

  6. Hey Support,

    how can I place, for example, 4 forms on one page like on your demo pages? As soon as I place 4 calendars underneath each other in WordPress, the HTML becomes nested so that the HTML of Form 1 contains the other forms.

    How can I display the calendars without nesting?

    • Hello.
      Please recheck your booking form configuration at the WP Booking Calendar > Settings > Booking Form page.

      Probably you missed some closed HTML tag.
      For example, you can have opening <div> or <p> tag,
      but missed relative </div> or </p> tag.
      Or some similar tag.
      Kind Regards.

  7. Hello,

    i'm using Booking calendar on a old WordPress (4.7), everything works fine except the global settings page, it show a blank page.

    I cant update WordPress at the moment. Is there a way to fix it or to modify the settings manually ?

    Thanks.

    • Hello.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      What version of Booking Calendar do you use ?
      Kind Regards.

  8. Greeting;

    The plugin is reacting very slowly when sending the user to pay, it stays loading for almost a minute. This is causing the reservation to be registered, but without payment, as users close the page. I have tried changing the theme and the same thing happens. The plugins that the theme has are its own and Elementor. WordPress is updated to the latest version.

    • Hello.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Kind Regards.

      • Greetings;

        I checked the error.log file and the only thing it shows is: [03-May-2024 14:14:10 UTC] PHP fatal error: Uncaught error: Call to undefined function get_header() in /home/y08xgiakccl1/ public_html/wp-content/topics/motocross-progression/index.php:14

        However, this message has always been displayed and does not cause an error on the page. It also did not cause delays in the reservation payment transition. Any other suggestions?

        • Hello.
          1) Sometimes, such messages in the error log page increase the time of PHP script execution.
          2) Try to deactivate the emails at the Booking > Settings > Emails page and then try to make the booking and check if it's decrease the time.
          Sometimes email sending functions can make some performance issue.
          Kind Regards.

    • Hello.
      Unfortunately, it is not possible in the settings of Booking Calendar versions. Sorry.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Kind Regards.

    • Hello.
      Such issue because of the CSS conflict with your theme.

      Please open the CSS style of your theme

      then find this CSS:

      .style-simple .faq .question .title, .style-simple .faq .question .answer { padding-left:70px } .style-simple .faq .question.active:after { display:block } .style-simple table:not(.recaptchatable) th { background:0 0 } .style-simple table:not(.recaptchatable) tr:first-child td { background:0 0 } .style-simple table:not(.recaptchatable) th, .style-simple table td { border-width:0 1px 1px 0 } .style-simple table:not(.recaptchatable) tr td:last-child, .style-simple table tr th:last-child { border-right:0 } .style-simple table:not(.recaptchatable) tr:last-child td, .style-simple table:not(.recaptchatable) tr:last-child th { border-bottom:0 } .style-simple table:not(.recaptchatable) tr:nth-child(2n) td { background:0 0 }

      And remove or comment this CSS.

      Please do not forget to clear the browser cache before testing these changes.

      Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *

five + 9 =