Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
If my subscription for updates has expired or is canceled, will the plugin continue to work?
Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.
While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.
To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.
Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.
Optional Subscription for Updates:
1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.
2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.
However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).
You can request the latest update of the Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.
Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.
Editions:
Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:
Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.
Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.
Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.
If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.
Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.
We can help with specific questions related to configuration or troubleshooting.
When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.
We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.
Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.
What support do we NOT provide:
- We do not provide full configuration on the customer's website.
- We do not provide any customization of source code.
- We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
- We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
- We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
- If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
- We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.
Please be sure to check the terms and conditions for the plugin usage and the support we provide.
We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.
You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).
Updated 2025-02-09
Hola buenas, estoy utilizando el plugin y tengo alguna duda. Estoy haciendo una pagina web en elementor,tengo unos productos que son ordenadores para alquilar, entonces el problema que tengo es que por cada producto que está en woocommerce necesito un calendario nuevo ya que si me meto a un producto y alquilo un ordenador, si luego me voy a otro ordenador distinto la hora del otro ordenador me sale ocupada, entonces necesitaria crear un calendario por cada producto y meterlo, entonces no se como hacerlo
Hello.
1) Please note, currently communications or support possible only in English language.
2) The ability to have independent calendars possible in all paid versions of Booking Calendar.
Check more here https://wpbookingcalendar.com/overview/#booking-resources
You can watch video overview about this feature here https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/
Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/
You can create the different booking resources (your properties or services - unique calendars) at the WP Booking Calendar > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages.
3) Learn how to put the booking form or availability calendar on your pages: https://wpbookingcalendar.com/faq/insert-booking-calendar-into-page/
Check how to configure Booking Calendar shortcode manually on this page: https://wpbookingcalendar.com/faq/#shortcodes
You can test our live demos at https://wpbookingcalendar.com/demo/ to ensure functionality and avoid any misunderstandings.
Learn more about the key features and find brief setup instructions at https://wpbookingcalendar.com/overview/
Additionally, explore helpful FAQs at https://wpbookingcalendar.com/faq/
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Kind regards
Hi, I've little trouble with activate the paid version of calendar. So I bought the premium version and don't know, what should I now doing, because the instruction, that is on my e-mail is definitly not clear.
Hello.
1) You need to download your paid version by using the link from the email. Or you can request the your paid update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
2) Then follow this instruction about installation : https://wpbookingcalendar.com/faq/update-booking-calendar/
Hi therre,
I think I found a bug in Ver 10:
If you open an existing booking in the backend, change the date of the booking and click on "duplicate booking" then WPB sends a wrong email to the client: "Your booking was changed" instead of "new booking".
Thanks for checking. I am using Business Small SingleSite 10.0, 26.04.2024
Frank
Hello.
Thank you, for notification about this issue. I will add it to the TODO list for having fix it in future updates of plugin.
I know it's not such an important issue - but isn't there a quick fix? We are using this feature permanently, if we book multi-day events.
Thanks, Frank
Hello.
Please do this fix.
Please open this file ../wp-content/plugins/{Booking Calendar Folder}/includes/_capacity/create_booking.php
( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
then find this code:
if ( 0 === $local_params['is_edit_booking'] ) { // New booking to Admin wpbc_send_email_new_admin( $payment_params['booking_id'], $payment_params['resource_id'], $email_content );
and replace it to this code:
if ( ( 0 === $local_params['is_edit_booking'] ) || ( 1 === $local_params['is_duplicate_booking'] ) //FixIn: 10.0.0.42 ){ // New booking to Admin wpbc_send_email_new_admin( $payment_params['booking_id'], $payment_params['resource_id'], $email_content );
Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Great. Thank you very much. Highly appreciated
Hi,
just installed Business Small SingleSite 10.1.1
I see that trhe code is added to this version just as you sent me above. But this bug is unfortunately not fixed - after duplicating a booking WBP does not send any mail now.
Could you please check this again?
Thanks, Frank
Hello.
Please be sure that you enabled sending emails to the visitor at the WP Booking Calendar > Settings > Emails page -> New (visitor) email.
Also at the Booking > Add booking page you need to be sure that the checkbox/toggle "Send emails" was checked.
Hi!
How can we display specific fields from the posts where the resources are located on search results? We are working with CPT for property rentals and need to display the location of the properties on the search results
Hello.
Currently it is not possible in the actual versions of Booking Calendar.
We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
I actually found a half way solution by using [field_name] of custom fields previously created. My question now is how to display the text instead of the value of the field. Any suggestions?
Hello.
Sorry, I do not sure about this. The point that currently we re-create the search functionality. And in next update 10.1 there will not be support of the tags or custom fields for search results, which sometimes was confused for the users. And you will not be need to clear cache anymore at the WP Booking Calendar > Settings > Search page.
It is because all such Filter parameters will be easy to configure at the WP Booking Calendar > Resources > Search Availability > Searchable Resource Setup page.
There you will be able to define Excerpt and Images for the search results. So only the connection to the pages with booking forms will be link that define where user can make the booking.
Oh, that's a game changer. Will we still be able to add custom fields to the search form and results? For example we have created location field with different areas, housing type, number of bedrooms, price range, etc.
Hello.
Yes, it’s will be possible to configure (much more easily) at the Resources Settings page.
Kind Regards.
Hi we used a paid version. please check https://stonevillasuluwatu.com on menu contact us. Can you help us how to remove the pending from our calendar? the communication takes time but we want the pending on green (available). thank you
Hello.
If you want to show the pending bookings as available dates in calendar , then you need to activate this option "Use pending days as available" at the WP Booking Calendar > Settings General page in "Capacity" section.
Kind Regards.
Hi! How do we change the date format displayed in the placeholder of the check-in and check-out inputs of the search availability form? Thx
Hello.
you can change it at the Booking > Settings > Search page in Advanced section.
Kind Regards.
Found it, thx! Would it be possible to add other formats like for example "May 10, 2024"? I think it would be wise to unify different international audiences formats (like GB and US for example)
Hello.
I am not sure about this, because instead of selection of specific date(s) in the date-picker, it's also possible to enter such dates in specific format.
And because you have "May" as a text, so it can be possibles some issues in websites with different international locales.
Kind Regards.
I see, just FYI Airbnb has it this way
Hi,
I think I found another (small) bug in Ver 10:
If you book resources hourly, then WPB shows the number of single bookings on a specific day with a number of dots in the front-end - depending how many different slots are booked on that day.
But if you have more than 3 slots booked and they are directly connected (e.g. all slots from 9:00 until 17:00 are taken with 5 differents single bookings) WPB shows only one dot (and also the fly-out showing the bookings is wrong). This is misleading.
Here are two screenshots to show what I mean.
Thank you
Frank
Hello.
Basically it's not the bug. It is relative to use start and end time fields in the booking form.
If you use start time and end time fields (instead of start time), then in this case by dots we are showing booked time intervals.
It is because with start and end time can be any number of time intervals and we can show here only booked time intervals.
And that is why with while you have several booked consecutive time-slots, you see only one dot instead of several , because it is one time interval.
Kind Regards.
Hi again,
I have heard now from various customers that this seems to have changed in Ver 10 - before they could see multiple dots when there were different consecutive bookings.
And that's what they are used to (and what makes sense from my point of view). I understand that you might not be able to show 24 dots if someone books 24 single hourly slots. But isn_t it possible to at least show all the single bookings in the mini fly-out (and have three or four dots in the date-field)?
Thanks
Frank
Hello.
I will think on this and add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
Kind Regards.
Hello again.
I have another question:
I have used the shortcode [bookingcustomerlisting] for a while now (on the WordPress theme "Divi"). We are booking hourly slots on our site and when a customer has more than two bookings per day then WPB shows the details in a long list. But as soon as he tries to scroll down, WPB closes all the details.
See here
Can I do anything about this?
Hello.
We will add fix to this feature to the TODO list for having it in future updates of plugin. Thank you for notification.
Are there any news about this problem?
Thanks, Frank
Sorry. Not, yet. Find more information at this page: https://wpbookingcalendar.com/changelog/
Hi
When I try to add Resource I get this error:
Error inserting into DB
[F:/p-toolbar.php| L:1308|V:11.Business.Medium.SingleSite.10.0| DB:Unknown column default_form in field list::INSERT INTO wp_bookingtypes ( title, default_form) VALUES ( Test, standard) ]
Best regards
Gunnar
Hello.
Please be sure that your MySQL user (which is using in config.php file) have the rights for database creation and modification fields in table.
If you are not sure about this, please contact support of your hosting company about helping with checking this.
In case, if your WordPress user do not have such rights, so then during activation of plugin will not be created new fields in DB table and also possible that some tables will not be created.
P.S. If you do not have some important bookings or settings, we recommend making a FULL reinstall of plugin. For this please open the general booking settings page and make checked the “Delete booking data during deactivation of plugin” at the right side. Then open the WordPress plugins menu and click on “Deactivate” link. Wait for the message that plugin is deactivated successfully. After this Click on “Activate” link of Booking Calendar plugin and wait for the message that plugin is activated successfully. After this test it again.
Kind Regards.
Hello, is it possible to book every monday from 9h to 12h for all year for exemple ?
Thanks.
Hello.
Automatically select "every monday" during a year is not possible.
User need to select each specific Monday in calendar for the booking, and only after this user can submit the booking.
Please note, for such type of bookings, you need to activate the "Multiple days" selection mode and this option "Use selected times for each booking date" at the WP Booking Calendar > Settings General page in "Calendar" section. Such option "Use selected times for each booking date" available in the Booking Calendar Business Small or higher versions.
Test it here https://bs.wpbookingcalendar.com/
Kind Regards.