Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hello,

    We run a track day business and intend to purchase the full license shortly. Mainly to allow payments on bookings. We will have a hand full of add ons such as additional drivers for £250 and helmet hire etc. Can these additional tick boxes in the form be included within the amount charged? Again we will have a drop down box with different cars for hire, and at different prices.

    Many thanks

    Rob

  2. Hi,

    My current is: Version 11.Business.Large.SingleSite.10.2.1

    Question 1
    Hi am hoping to set up 100 capacity for one of my camp resource. (Just testing out with 2)
    https://i.postimg.cc/Kv3CTypm/Screenshot-2024-08-12-081654.png
    However, I have to manually the availability for all of the resources individually, which is going to be terribly time consuming.

    Parent availability https://i.postimg.cc/s2mLzfx4/Screenshot-2024-08-12-082009.png
    Child availability https://i.postimg.cc/wTJgpJp5/Screenshot-2024-08-12-082049.png

    How can the child inherit the parent's availabilty? Or at least some way for me to avoid manually doing the availability for all of the camps indivudally.

    Question 2
    https://i.postimg.cc/dVjF7YDL/image-2.png
    Because I'm running both day camps and overnight bookings, I would like to set the cost mode for each of my resources individually. Right now I'm using a bit of hack where I make the last day of my "overnight bookings" "free", so that the final total calculation is correct, however it would be nice if there's a way that can be done properly.

    How should I go about that?

    Looking forward to hearing from you soon! Much thanks in advance.

    Best regards,
    Ivan

  3. Hello,

    is it possible to prevent double payments?

    Here's how our system currently works:
    1. Visitors click "Book Now."
    2. A payment form (PayPal) opens on the same page, and visitors also receive an email with the generated payment URL.

    When the visitor now opens up the link from the email, he has the payment form open in two tabs of the browser.
    After he pays on one of the sides, he still is able to pay from the other opened tab.

    Is there a way to prevent?

    Kind regards.

    • Hello.
      The only way to prevent it to disable showing payment form after creation of the booking. You can enable this option at the WP Booking Calendar > Settings > Payment Setup page.

      OR

      You can remove the payment shortcode link from the email, that visitor receive after the booking.

      Kind Regards.

  4. I am using Version: 10.4 I have set all Tuesdays and Wednesdays as unavailable. I want to change a specific date (for example: October 10) to available, but I cannot select a specific date. The unavailable days cannot be selected. Is there a way to change a specific date to available? Thank you.

    • Hello.
      1) You need disable all options for unavailable weekdays at the WP Booking Calendar > Settings General page in "Availability" section.
      This option is global, and apply to all dates. So please deactivate the Tuesday and Wednesday as unavailable dates to have such dates as available.

      2) Then open the WP Booking Calendar > Availability > Days Availability page and select all dates, that you want to set as unavailable and define them as unavailable. You can define days as unavailable in just a few clicks at Booking > Availability page. Simply select a range of days on the calendar, choose 'available' or 'unavailable' status, and click on the Apply button. That's it.

      Kind Regards.

  5. Hi,

    What are the table prefix names? I want to delete some booking tables of other plugins I am not using, but until I am sure I am not deleting the tables to run your plugin, I wont make any edits.

    • Hello.

      By default, WordPress assigns the prefix wp_ to its tables during the installation process. For example, the default table name for storing posts is wp_posts. The purpose of the database prefix is to differentiate WordPress tables from other tables that may exist in the same database.

      The prefix for DB tables is setup during installation of the WordPress.

      So if you did not change the Default WordPress Prefix during initial installation of WordPress it should be "wp_". And for example table with bookings (relative to the WP Booking Calendar) is "wp_booking". Find more information at this page: https://wpbookingcalendar.com/faq/where-is-saving-booking-data-gdpr/
      Kind Regards.

  6. Hello, I purchased a business medium license, but it does not show the price per night for individual days in the calendar. Can you please advise me?

    • Hello.

      Please be sure that you set cost for the booking resources at the WP Booking Calendar > Prices page.

      1) You can enable showing cost at the days in calendar at the WP Booking Calendar > Settings General page in “Tooltips in days” section.

      2) You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.

      Kind Regards.

  7. Hello, I have a Business Small license. I was trying to show more info on the tooltips when you hover over a date on the calendar in the frontend. Right now, it just shows "Booked times: " and lists just the times. Is it possible to also show the name or organization that has booked the times? I don't see any options in Settings > Calendar > Tooltips in Days except to customize the title or disable it entirely. Is it possible to override the tooltip template by including a custom version in my child theme? I don't see any guides for this type of customization but figured I would ask anyways. Thanks!

    • Hello.
      It is possible in the Booking Calendar Business Medium or higher versions. Please check more here https://wpbookingcalendar.com/features/#show-booking-details

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.

      Kind Regards.

  8. I am not understanding how to have a unique calendar / booking set up for each users listing. I have the multiuser license and purchased on 08/18/2024. I have inserted a short code in the page default template page hoping it would be unique to all subscribers but it is not. For examples: 1. https://whatshappeningtonight.com/performing_artists/singer-demo-listing/
    Example 2. https://whatshappeningtonight.com/performing_artists/singer-demo-listing/
    As you can see they are identical to one another. How do I make the booking for each performer to only apply to their directory listing? Thank you

    • Hello,

      1. WP-Optimize Conflict
      It seems that you have the Conflict with WP-Optimize and because of that the calendar is not showing.
      If you’re seeing a JavaScript error like

      
      
      Uncaught TypeError: _wpbc.calendar__get_param_value(...) is null

      and the calendar isn’t displaying, it might be due to a configuration issue with your WP-Optimize plugin.

      Please follow this troubleshooting guide: https://wpbookingcalendar.com/faq/wp-optimize-conflict/

      I know that you use the latest update 10.4, but the JavaScript cache configuration in your P-Optimize settings, still generate such issue.

      Ensure that the "Defer JavaScript" loading option isn’t enabled for the Booking Calendar or add exceptions for the plugin files.
      If the issue persists, send screenshots of your WP-Optimize plugin settings to support @ wpbookingcalendar.com, and I'll assist you further.

      2. Configuring Booking Resources

      It looks like you’ve used the shortcode for the same booking resource (ID = 1) on multiple pages.
      Examples: 1. https://whatshappeningtonight.com/performing_artists/singer-demo-listing/
      Example 2. https://whatshappeningtonight.com/performing_artists/singer-demo-listing/

      You need to use different booking resources (calendars) for each page.

      Create separate booking resources at the Booking > Resources page. Each activated “regular user” can have their own booking resource (calendar).
      For guidance, check out the general instructions here: https://wpbookingcalendar.com/faq/general-usage-instruction/
      and watch this legacy video overview: https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/

      You can create the different booking resources (your properties or services - unique calendars) at the WP Booking Calendar > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/faq/insert-booking-calendar-into-page/

      3. Booking Calendar MultiUser Version

      For setting up the Booking Calendar MultiUser version, refer to this guide: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      In the MultiUser version, each registered WordPress user (owner) has their own booking admin panel and manages their own resources, forms, emails, etc. They will not see bookings from other owners. More details are available here: MultiUser Overview.

      Please note while you logged in as super booking admin user (by default after activation of the plugin, it is user with ID =1), you can open the WP Booking Calendar > Settings > Users page and activate the booking admin panel for specific WordPress user as for "Regular user".

      Now when you login as this regular user (you can make simulate login from the WP Booking Calendar > Settings > Users page), you will see unique own settings of booking admin panel for this specific activated regular user.
      You will see the booking resource(s) (calendars) of this user at the Booking > Resources page. You can use shortcode from that booking resource to insert into the specific page or publish the page directly from the Booking > Resources page. Find more information at this page: https://wpbookingcalendar.com/faq/insert-booking-calendar-into-page/

      If you have further questions, please contact us at support @ wpbookingcalendar.com.

      Kind regards,

  9. I am working on the booking approval email. I can use the shortcode [visitorbookingcancelurl ...], which takes them to my Cancel page, but I cannot find a way to actually cancel the booking. The [bookingedit] shortcode also does not include a Cancel option. The only way I can cancel is through the [bookingcustomerlisting] page. Is there another avenue for the customer to cancel bookings?
    Also, when editing a booking, I found an issue: I changed the booking time and received an error that that period was already booked. That's fine. But when I corrected the timeframe, I got a screen that included the Success message at the top of the screen, but also, still had the error message displayed at the bottom.
    Another issue is that language translation is not taking place in the [bookingedit] and [bookingcustomerlisting] pages for certain text (title, button, listing header) even though the translation is in the *DE.po file.

    • Hello.
      1) If in the email you use this shortcode [visitorbookingcancelurl]
      then system insert the link to the page, where you need to insert the [bookingedit] shortcode.

      When customer click on that link he shoud booking resources redirected the page with [bookingedit] shortcode and in the booking form have to be "Cancel" button to cancel this booking.
      If you do not see the cancel button, then please check this: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/
      If it does not help, please try to update to the latest update of Booking Calendar 10.5
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Otherwise please send screenshots of your configuration. Please send all this info to support @ wpbookingcalendar.com

      2) Please send screenshot of this "...the error message displayed at the bottom." And Please send the exact link to your page with booking form, where you are having the issue. Please send all this info to support @ wpbookingcalendar.com

      3) Please be sure that you activated and use the "Local" translation instead of "WordPress". Find more information at this page: https://wpbookingcalendar.com/faq/update-local-translations/
      System has to load translation based on your actual locale. Can you explain more detail about what text is not translation and send screenshots.

    • Hello.
      Booking Calendar supports only showing booked timeslots in mouse over tooltip over specific date. The reason of this, because you can use instead of timeslots the start time and end time or duration of time, and in this case it is not possible to show available timeslots, because such times can be different.
      Configure it at the WP Booking Calendar > Settings General page in “Tooltips in days” section.

      In the Booking Calendar Business Large or higher version possible to use the shortcode in the booking form to show availability on selected date. And it show availability for specific time slots, as well. Test it in this live demo https://bl.wpbookingcalendar.com/
      Kind Regards.

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