Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hi team, I have planned buy this plugin for my website, but i would like to know if it is compatible with woocommerce.

    • Hello.
      Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal, Authorize.Net, Opayo - Elavon (former SagePay), iDEAL Buckaroo and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure of functionality and do not have misunderstanding.
      Kind Regards.

  2. Hi,
    Can automatic approval of a booking before payment and automatic cancellation when not paid be used at the same time?
    When I enabled both, a booking that was approved but not paid for was not cancelled when I accessed the front-end page or over time.

    • Hello.
      1) Firstly please check this: https://wpbookingcalendar.com/faq/why-is-a-booking-created-before-payment/

      2) To automatically cancel pending bookings that are not paid after a specific period:
      Please go to Booking > Settings General page. In the "Auto cancellation / approving" section, configure the settings to auto-cancel bookings that do not have a successfully paid status after a set time.

      Of course this auto cancellation will start work, only in case if this booking has status pending (it is means that you do not approve this booking manually).
      Kind Regards.

      • Thank you for your reply.

        When there are pending (unpaid) bookings, the same resource can still be selected from the booking form, which allows for the possibility of double bookings. What can be done to prevent double bookings?

        • Hello.
          If you see the booked pending dates in calendar at the front-end as available dates, then please open the General Booking Settings page and in the "Capacity section", please be sure that you have not activated this option: "Use pending days as available". It must be unchecked.

          Uncheck that option and save the changes.

          After this the pending bookings in calendar will be showing as unavailable dates / times.
          Kind Regards.

  3. Hi,
    When I select a specific option in a check box on the form, I want to get a message saying that this option cannot be selected unless the booking was made 3 days in advance and the send button cannot be pressed. (We run a restaurant and we want to say that only certain menu items can be prepared unless booked 3 days in advance.) Is there any code that can be set up on the form in this way?

    • Hello.
      Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Kind Regards.

  4. I apologize for the repeated inquiry. Is there a shortcode to create an admin page so that store staff can quickly check the reservation list?

    • Hello.
      1) It is possible to check and manage the bookings only in the Booking admin panel at the Booking Listing and Timeline View in admin panel.
      2) You can also insert into the front-end side at your website the shortcodes for the Timelines. It can look like this: https://bl.wpbookingcalendar.com/timeline/
      But it's only for checking new bookings. You can not manage (approve/decline) such bookings from the front-end side.
      Check about shortcodes for the Timeline view here https://wpbookingcalendar.com/faq/shortcode-timeline/
      Kind Regards.

      • Thank you!
        When using the timeline on the front-end, can the booking titles be customized freely with shortcodes? (For example, [id]: [name] [secondname])

        • Hello.
          Yes, it is possible in the paid versions.
          Customize it at the WP Booking Calendar > Settings General page in "Timeline (front-end)" section.
          Kind Regards.

      • Hi there,

        I've purchased a small business version.

        I plan to customise the booking form so that depends on the week day user picks, the time slot with different settings would appear. Now my question is that, is it possible to get the chosen date (week day only)? If can, please share the code sample.

        Regards,
        Haiyan

        • Hello.
          It's possible to have the different times selection for the different days in the Booking Calendar Business Medium or higher versions.

          Please check more here https://wpbookingcalendar.com/overview/#times-week-days

          You can check more info about this configuration at this page https://wpbookingcalendar.com/faq/different-time-slots-selections-for-different-days/

          Example for having different time slot on different weekdays:

          
          [condition name="weekday-condition" type="weekday" value="*"]
            Default:   [select rangetime  "10:00 - 11:00" "11:00 - 12:00" "12:00 - 13:00" "13:00 - 14:00" "14:00 - 15:00" "15:00 - 16:00" "16:00 - 17:00" "17:00 - 18:00"]
          [/condition]
          [condition name="weekday-condition" type="weekday" value="1,2"]  
            Monday, Tuesday:    [select rangetime  "10:00 - 12:00" "12:00 - 14:00"]
          [/condition]
          [condition name="weekday-condition" type="weekday" value="3,4"]
            Wednesday, Thursday:  [select rangetime  "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00"]
          [/condition]
          [condition name="weekday-condition" type="weekday" value="5,6,0"]
            Friday, Saturday, Sunday:  [select rangetime  "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00"]
          [/condition]

          Also you can watch the legacy video about this config here: https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/

          Kind Regards.

  5. Hi,
    I’m sorry to bother with this question...
    But I posted a question before and I can’t find the answer. How do we follow the ticket? Don’t we get a notification on the e-mail?
    Thank you do much

  6. Hello,
    Can we create text boxes or checkboxes that are only editable on the admin side and not displayed on the front-end form? For example, I would like to have a notes section for staff to fill out regarding reservations, such as "Did not show up" or "Birthday surprise request.

  7. is the enable reply-to visitor e-amil still working ? or do we need to do something specific ?

    so the comppany gets a request that is sent from the platform (from:wpbooking@company.com) . If the company has an additional questin before approving or declining the booking request, he just wants to press reply and the mail should be addressed to the requester (name@requester) , not the sending platform (wpbooking@company.com)

    • Hello.
      Please open the WP Booking Calendar > Settings > Emails page and in the "New Booking (admin)" template enable this option "Enable Reply-To".
      Kind Regards.

  8. Hello.
    I'm selecting PayPal as the payment method. From the admin panel's reservation list, when I click the "Send Payment Request to Visitor" button and email the payment link to the customer, the link shows as "not found" and cannot be opened. Can this be resolved?

  9. Hi,
    We have just launched a new reservation form that allows customers to complete their payments. However, we are experiencing an issue.

    I have set up the system to receive copies of new reservation emails, as well as copies of emails in the Trash and Approved folders for monitoring purposes. Unfortunately, I have not received any new reservation emails, and I only received copies of the emails in Trash.

    Additionally, I have checked the Booking Calendar under Booking, but I cannot find the reservation with the corresponding ID. I have confirmed that all filters are correctly applied, and the reservation is not present in any of the emails.

    Could you please help me understand the possible cause of this issue and suggest a solution?

    Thank you for your assistance.

    • Hello.
      1) Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

      Shot summary.

      Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
      - option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
      - also "From" field at the specific email template must to have the same website DNS as your website. 

      But in most situations you will need to install and configure some SMTP plugin.
      We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?
      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.
      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

      2) You can click on "Reset" button at the top right side in Filter toolbar to see all the bookings.

      Or you can enter in text keyword field in Filter toolbar the Id in these format:

      id:155

      and press enter button. After this system will search booking with ID = 155
      Kind Regards.

  10. I have another question regarding the Booking Calendar.

    On the Booking Calender > booking list page, what impact does the "Email Sending" toggle located just below the filters in the Booking List section have?

    • If you deactivate this toggle: "Email Sending" and then approve booking or move the booking to the trash or make other actions for the specific booking, so in this case the emails about these actions will not be send.
      Kind Regards.

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